Patient Safety Webinars

Upcoming Webinars

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November 16th | Expanding Understanding of Communication & Resolution through CRP Certification 
with Dr. Tom Gallagher, Mike Farrell, Marcia Rhodes, and Dr. Timothy Dellit. Communication and Resolution Programs (CRPs) are the emerging best practice for addressing patient harm when it happens and preventing it in the future. Following a successful CRP Leadership Retreat in September, we want to provide healthcare leaders some guidance on where to go next to learn more about becoming involved in CRP efforts. In particular this webinar will highlight CRP Certification, a unique activity being piloted here in Washington that allows both providers and healthcare organizations an opportunity for focused feedback on their use of a CRP after an episode of care. This webinar is appropriate for front-line clinicians, hospital administrators, and anyone involved or interested in reshaping responses to patient harm while also making strides to prevent it.

Recent Webinars
clinician-bias-title-3-promo-image-thumbOctober 4th | How Clinician Bias May Contribute to Health Inequities
 with Nancy Fisher of CMS. How can unintentional clinician bias manifest into patient harm? What about more overt bias? Dr. Nancy Fisher, known affectionately by many as Doc Nancy, has spent much of her career trying to address harmful bias and the health inequities it causes. In her philosophy, medicine is not just a science, but an art, an interpersonal relationship, and a communication process, much of which is non-verbal. Without these elements, poor quality of care ensues – in itself a health inequity. In this webinar, Dr. Nancy Fisher will explore these ideas in sharing how bias, by putting an inaccurate focus on a patient’s identity, actually results in making care less patient-centered. More importantly, she will explore how bias can be identified and addressed on the pathway to fixing this often hidden, yet extremely critical issue. This webinar is appropriate for front-line clinicians, patient safety and quality administrators, and anyone involved or interested in making strides in solving biases and inequities in the healthcare system.

September 21st | Reducing Disparities in Diabetes Care: From Data to Doing with Lisa Packard of Qualis Health. It’s no secret that for those in historically underserved populations, daily management of health conditions poses unique challenges. In this webinar, we looked at these challenges through the lens of health equity and social determinants of health with a focus on diabetes, a hugely prevalent disease that is widely known to disproportionately affect underserved populations. Presenter Lisa Packard, who has spent years focused on health inequities and diabetes, shared how diabetes patients can take charge of their health through community-based workshops teaching positive self-management techniques. She also went over how healthcare professionals can help support these individuals, foster the linkages between communities and clinics/health systems, and find or implement these kinds of trainings – particularly the evidence-backed Diabetes Self-Management Program (DSMP) workshops. Lisa also reviewed the evidence behind the Diabetes Prevention Program (DPP) and quality improvement opportunities that can be identified using Medicare claims data. This webinar was appropriate for front-line clinicians, patient safety and quality improvement professionals, and anyone involved or interested in making strides in health disparities and/or diabetes work.


addressing-bias-200-200June 28th | Addressing Bias, Language Barriers, and Inequities in Healthcare 
with Cheri Wilson of IHI. Have you ever wondered why sometimes our thoughts don’t match our actions? In this interactive webinar, participants learned more about implicit bias and how it affects our everyday lives in everything from healthcare and beyond, to areas of criminal justice, employment, housing, and media. Most importantly, participants were equipped with tips and debiasing techniques for mitigating implicit bias as a strategy for reducing disparities in health and healthcare and for promoting health equity. This webinar was appropriate for front-line clinicians, patient safety and quality improvement professionals, and anyone involved or interested in making strides in health equity work.

 


healthcare-redesignMarch 29th |
Applying the 6 Elements of Safety Risk Assessment to Healthcare Redesign with David Frum of Salus Architecture and Mary McHugh of the Northwest Kidney Centers. According to researchers with the Agency for Healthcare Research and Quality, there is a growing evidence-base that “designing for safety and quality can improve patient outcomes and safety, promote healing, increase patient satisfaction, and reduce costs.” David Frum and Mary McHugh joined us to share lessons about this important element of safety culture that is too often overlooked. The webinar focused on defining the Center for Health Design’s 6 elements of Safety Risk Assessment – Infection Control, Patient Handling, Medication Safety, Falls, Behavioral Health, and Security – and illustrated how they can be applied to the design of medical environments. In particular, having worked closely on a project redesigning an outpatient setting at the Northwest Kidney Centers, the speakers provided real-world examples of how these elements have been applied to a dialysis clinic, though the concepts were applicable to other medical settings as well. This webinar was appropriate for hospital and clinic administrators, nursing leaders, facility design professionals, employee health professionals, quality improvement professionals, infection prevention professionals, pharmacists, safety officers, and anyone involved in a healthcare setting who was interested in getting an in-depth look at Safety Risk Assessment, healthcare redesign, and human factors engineering with compelling first-person examples.

workplace-violenceFebruary 22nd |
 “We’re All in This Together”: Team Strategies for Workplace Violence Prevention with Dr. Nan Yragui of the Washington State Department of Labor and Industries. According to the Bureau of Labor Statistics, workers in healthcare and social assistance settings are 5 times more likely to be victims of nonfatal violent acts than the average worker in any other occupation, with ER nurses being at the highest risk and prevalence unfortunately on the rise. In light of these facts, this important webinar shared proven, high-performing strategies for healthcare teams to employ in preventing workplace violence and promoting a culture of safety for both patients and staff. Dr. Yragui, who has spent years dedicated to studying workplace aggression, introduced lessons learned from a qualitative study conducted by herself and her SHARP research team, findings from nursing staff focus groups and supervisor interviews, team support strategies for safety, and how patient safety is linked to staff safety through these prevention strategies. This webinar was appropriate for nurses, front-line clinicians, physicians, hospital administrators, and anyone involved in a healthcare setting who would like to arm themselves with valuable knowledge for enhancing safety culture in the workplace.

The WPSC Addiction Treatment Series

October 26th | Part two of the Addiction Treatment series: Washington State’s Opioid Response Plan & What You Can Do to Help.” This unique webinar featured co-presenters with direct involvement in Washington State’s response to the opioid epidemic: Dr. Kathy Lofy of the Washington State Department of Health and Ginny Weir of the Dr. Robert Bree Collaborative. Especially relevant following the recent opioid crisis compact signed by Governor Inslee, this three-part presentation shared 1) the epidemiology of the problem, with attention to population health inequities, 2) current work underway in Washington State to align prescribing practices with evidence-based guidelines, and 3) concrete ways healthcare professionals could help implement the goals of these initiatives from within their networks. This was a highly educational webinar appropriate for clinicians, prescribers, policy makers, hospital administrators, and anyone with a shared interest in contributing to opioid epidemic solutions in Washington State. 

September 28th | Part one of the Addiction Treatment Series: “Current Tools in Behavioral Health and Addiction Care for Rural Healthcare and Beyond.” With so much in progress in the increasingly critical topic of addiction treatment and its integration with mental/behavioral health, it can be difficult for healthcare professionals to keep up with what kind of resources are available and how to utilize them. In this kick-off to our series, Dr. Ries of the UW Medical School familiarized listeners with current tools and resources available here in Washington State aimed at effectively caring for mental/behavioral health populations, addressing warning signs of addiction, employing intervention tools, and utilizing best practices for referral to treatment. These included expanded telehealth tools and the new UW PACC (Psychiatry and Addictions Case Consultation) program, designed to expand the behavioral health and addictions care capacity of healthcare professionals especially in remote, underserved areas. The webinar was appropriate for primary care providers, mental health or addictions providers, psychiatrists, and rural healthcare professionals.

 

Attending a Webinar

Have lunch with the Coalition! All teleconferences are from noon to 1 pm PST and are open to anyone interested. When you have sent your RSVP we will send an email no later than 24 hours before the webinar with instructions for joining the call. If you do not receive the instructions, please check your junk mail folder, then contact us by email or phone 206-204-7388 for assistance.

If you are a Coalition member, there is no charge for your participation. If your name or employer does not appear on the list of members, please contact us to arrange for payment. Non-members can pay their participation fee more conveniently online for $45, or via invoice for $40. Please note that the charge for non-members is per line, and multiple people are welcome to share one line.

Provider approved by the California Board of Registered Nursing, Provider Number CEP16359 for 1.2 contact hours.

 

Past Webinars & Resources

Click here to view past Webinars and their associated resources.

Planning Group

If you have ideas for future topics, or speakers who would make excellent presenters, or would like to join the group to help with 2016 topics and speakers, please contact us.